Returns & Refunds

Your right to return

You can return an item within thirty days of delivery. It should be unused where possible and in a condition we can resell.

How to start a return

Email customer service with your order number and what you would like to do. We reply with a returns reference and the address to send it to.

Refund timing

[TO CONFIRM WITH THE CLIENT] how many working days after receiving the return the refund is issued, and whether return postage is paid by the customer or by us.

Statutory rights

[TO CONFIRM WITH THE CLIENT] the correct statutory withdrawal-period wording for each market you sell into. EU distance-selling rules differ from UK and US rules — this needs a lawyer or a compliant template, not a guess.